Our Services
JV Computers offers three-tiers of Managed Services to meet your individual business needs. Each tier builds and improves on the previous. It is JV Computers' goal to maintain a good user experience, not limit you by the number of machines you use. As such, plan pricing is per-user, not per-device, and is dependent upon your individual organization's complexity.
Plan Tiers
Silver Plan
Building on Bronze, adding:
-
Full remote maintenance support
-
Network equipment and server monitoring and updates
-
Workstation update maintenance
-
Server update maintenance
-
Advanced EDR malware protection
-
Full backup
-
Free hardware consulting
-
Discounts on new computer installs
-
Reduced hourly minimums
Malware Protection
Bronze now includes advanced Endpoint Detection and Response (EDR) in partnership with SentinelOne
Silver and Gold plans include enhanced Endpoint Detection and Response - a behavioral-based malware protection. Always active, with roll-back protection and requiring less of your system's resources
Gold also includes Web Protection providing category filtering to prevent employees from browsing unwanted sites, as well as protecting you from malicious and fraudulent websites
Backup
Bronze includes automated, secure, encrypted cloud backup for documents, only, including word processing documents, spreadsheets, text files, PDFs, Outlook .pst files, .csv files, MS Publisher documents, .xps files, presentation files (PowerPoint), database files, and QuickBooks backup files
​
Silver and Gold include full automated, secure, encrypted cloud backup with unlimited data for all your machines with the option for hybrid on-site/off-site backups, as well
Regardless of tier, a 3-2-1 backup plan is always recommended:
-
3 Copies of your data
-
2 Backup mediums
-
1 Off-site
Hardware Consulting
Bronze does not include any free hardware consulting
Silver and Gold include free hardware consultations as well as the first 3 hours of labor for all new computer installations
Gold also includes two hours of free on-site education per quarter (may not be rolled over)
Remote Assistance & Patch Management
All three plans include discounted rates starting at $100/hr
Bronze includes Remote Maintenance and patch management for your workstation operating system, only
​
Remote and On-site projects are billed in 1 hour increments
​
No after-hours on-site support
Silver and Gold plans include Full Remote Maintenance, Patch Management, and Assistance support for your OS and all installed applications on your workstations and servers
​
Remote projects beyond maintenance are billed in 1/2 hour increments
Network Maintenance
Bronze does not include network hardware or server maintenance. Any maintenance will be done at customer request at the Remote Project rates
Silver and Gold include network hardware monitoring and firmware updates within 2 weeks of release, Wi-Fi maintenance, 24/7 monitoring of all your Windows machine critical functions, free Windows Server phone support, monthly Server application maintenance, and VPN maintenance
Gold also includes free monitoring of network printers, remote monitoring of non-Windows server critical functions, free continuous monitoring of up to 5 complete network paths, including internet sites
Technology Road Map
​
The technology road map is a full evaluation of your networking hardware, workstations, and servers, as well as a road map for recommended upgrades and replacements, budgeted over time
Bronze offers the technology roadmap for a flat-fee of $999
Silver offers the technology roadmap for a flat fee of $799
Gold offers the technology roadmap free of charge
What Our Clients Say
Feel free to submit a testimonial today!